Privacy Policy

Medical Accident Group Limited – Privacy Policy


Your privacy is respected by us and, therefore, we will only collect, store and process personal information from you in accordance with this policy and all laws concerning the protection of personal information, including the Data Protection Act 1998.

We use the information that you give to provide the various services available on this site, to administer the site and to collect statistical data that we use to improve our services to you.

Medical Accident Group Limited is the Data Controller for the purposes of the Data Protection Act 1998. The company recognises that the appropriate treatment of personal data is essential in maintaining confidence with you. If you have any queries about this policy please contact Colin Box, our Data Protection Officer, in writing by post to Data Protection Officer at 5 Deansway, Worcester WR1 2JG or by email to

Any personal data that we collect or use will have appropriate safeguards applied to it to ensure that it complies with the Data Protection Act 1998.

On occasions, we may share your data with our partner specialist legal advisors who may deal with your claim. These legal advisors have been validated by Medical Accident Group Limited to meet our rigorous standards.

Your consent for us to collect information

By submitting your information you consent to the use of that information as set out in this policy.

Information that we will collect and how we will use it

We will collect:

  • Any personal details you type in and submit, such as name, address, email address, nature of your complaint or medical condition, etc. We or our specialist legal partners will use this information to deal with your claim and to provide you with relevant information in the future. For a list of our specialist legal partners please contact Colin Box, Data Protection Officer at 5 Deansway, Worcester WR1 2JG or by email to
  • Data which allows us to recognise you, your preferences and interests, how you use this website, which sites you navigate from to reach this website and which sites you navigate to from this website. This saves you from re-entering information when you return to the site and also helps us ensure your experience on our website, and related sites to which we may link you, is better tailored to your needs. This data is sometimes collected by cookies from your navigation around the site. A cookie is a small amount of data which we send to your computer. The data is then stored on your browser or hard disk. No information that is identifiable to you is used in a cookie. Details about disabling these cookies can normally be found in the Help facility provided with your browser. You can learn more about cookies at
    • Your IP address (this is your computer’s individual identification number) which is automatically logged by our web server. This is used to note your interest in our website. It is also possible that we will use your IP address to help diagnose problems on our web site.

It is not possible for us to predict the route which the information will travel (due to the Internet’s infrastructure being a global one), this means your information may be temporarily transferred outside the European Union. By submitting your information you consent to this transfer.
The nature of Internet communications means that your communications may be susceptible to data corruption, interception and delays.

Whilst it is most unlikely to happen, we may be required by a court of law, or by a person with legal authority to so request, to disclose personal information.

As we assume your wish is to continually benefit from the information we and third party organisations can provide you with, we will not cease handling, storing and/or processing your personal information until such time as you decide that you wish us to so cease and, in that event, so notify us either by post to Data Protection Officer at 5 Deansway, Worcester WR1 2JG or by email to

Subject to completing and fulfilling any pending transaction or request, we will act on such request within 14 days.

Changes to your personal information

If your personal information changes, you can notify us of those changes by writing to The Data Protection Officer, Medical Accident Group, 5 Deansway, Worcester WR1 2JG or by email to Colin Box:

Access to information

The Data Protection Act 1998 Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you. We reserve the right to use reasonable measures to check your identity before any information is disclosed to you.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page. If you are unhappy with any of the changes made then you can contact us at the address given above for personal information changes and instruct us to no longer use your information.

Limitation of Liability

Medical Accident Group Limited, its directors, employees, franchisees, partners and other representatives will not be liable for damages arising out of or in connection with the use of this site in any way. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.