Report reveals that NHS complaints investigations are inadequate

Worcester care home rated “inadequate”

  • February 15, 2017
  • Shaw Red Hill Centre on London Road has failed to make improvements since their last inspection in April 2016, which also revealed that the care is “in need of improvement”.

    Inspectors for the Care Quality Commission have reported that Shaw Red Hill Centre on London road, which housed 57 residents at the time of the inspection, is “inadequate”. The report revealed that residents at the care home are not treated with “dignity and respect” and reported were two instances of people being left “exposed” while using the toilet, as the doors were open in a communal area. Staff also failed to take action to provide comfort or to relieve distress of a particular person who was nearing the end of their life, whilst another resident who was at risk of falls wasn’t given appropriate footwear. Four key categories of the report, namely ‘Is the service safe, effective, responsive and well-led?’ were all marked “in need of improvement”.

    Jeremy Mannion, 53, who grew up in Worcester, says he is looking to take his mother, Mary, out of the home after its latest Care Quality Commission (CQC) report was published. He said “What I did notice from the start – and what December’s inspection by the CQC highlights – is a slight lack of dignity…I’m going to get her out of there as soon as possible.”

    Although the report highlights room for improvement, it also recognised how most residents have established good relationships with permanent staff; “We saw people were relaxed when they were in the company of staff” the report said. But despite the positives of the CQC’s findings, Mr Mannion says he has lost hope that employees at the care home can change things and believes that the improvement must come from Shaw’s head office.

    Liam Scanlon, director of compliance and governance for Shaw said, “We recognise that there needs to be improvements at Red Hill. We are currently updating our comprehensive action plan.”

    Elizabeth-McCumisky, Solicitor, Medical Accident Group

    Elizabeth McCumisky, Assistant Solicitor

    Elizabeth McCumisky, a Solicitor at the Medical Accident Group, says, “Going into a care home is a major commitment which involves changing where you live and potentially committing to paying a considerable amount of money for your ongoing accommodation and care needs. It is distressing to read instances of local care homes where they are failing to meet the minimum standards set by the Care Quality Commission. We expect our loved ones to be treated with care, respect and dignity at home and therefore this should also be the case where they are being cared for by others.”

    If you or a relative has been affected in a similar way, contact our specialist team who have experience in helping those who have fallen victim to substandard care in residential homes. Call 0800 050 1668 today or email us at

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