Capita wrongly told 87 patients they no longer needed cervical cancer checks, the National Audit Office found. The women were wrongly told they were no longer part of the cervical screening programme after Capita started running back-office services in 2015.
A further 1,963 screening invitations meant to be sent out to women in July and August 2016 were delayed.
A Capita spokesperson said that the underperformance had come from “legacy issues” and it would “continue to work with all parties to address the remaining service issues” under new boss Jon Lewis.
“We have accepted accountability for not meeting our high standards of service previously,” he added.
A report released on Thursday said patients may also have been harmed because of a failure to update the official list of 37,000 qualified GPs, dentists and opticians.
Amrit Dhaliwal, Associate Solicitor from Medical Accident Group said “As a firm who routinely deal with delays in diagnosis of cancer, this is just a further cause for such delays and a potentially fatal one, in addition to the recent breast screening mistakes. Cervical screening is a vital part of all women’s health programme and allows any abnormalities to be acted on via early intervention. Any delay can have life changing effects.”
As an experienced local firm, we have managed to secure an award of compensation for many clients who have experienced negligent medical treatment. If you have suffered from poor treatment, Medical Accident Group can help. We have a team of dedicated clinical negligence solicitors, with over 30 years’ experience, who will guide you through the process of making a claim. If you believe you have a claim, call the team now on 0800 050 1668.